Refund Policy

1. Membership Subscription Refunds

At PackagePR.co, we are committed to ensuring your satisfaction with our services. We offer a 30-day money-back guarantee on all new membership subscriptions.

If you are not completely satisfied with your membership within the first 30 days of your subscription, you may request a full refund by contacting our customer support team. No questions asked.

After the initial 30-day period has expired, we do not offer refunds on membership subscriptions for the remainder of the subscription term.

2. Shipping Service Refunds

No Refunds for Shipping Services: PackagePR.co does not provide refunds for shipping services under any circumstances, including but not limited to lost, damaged, or delayed packages.

Important Notice: PackagePR.co is not liable or responsible for lost, damaged, or delayed packages. We are not responsible for any loss, damage, or delay that occurs during the shipping process, whether during transit to our warehouse, while in our care, or during forwarding to your destination address.

Lost Packages: PackagePR.co is not responsible for lost packages and does not provide refunds for shipping costs if a package is lost during transit. We are not liable for the value of lost packages or their contents.

Damaged Packages: PackagePR.co is not responsible for damaged packages and does not provide refunds for shipping costs if a package arrives damaged. We are not liable for the value of damaged items or their contents.

Delayed Packages: PackagePR.co is not responsible for delivery delays and does not provide refunds due to delivery delays. We are not liable for any consequences resulting from delayed package delivery.

For information about optional insurance coverage that may protect your packages, please refer to our Insurance Policy page.

3. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Your full name and account information
• Order or shipment number (if applicable)
• Reason for your refund request
• Any supporting documentation (photos, tracking information, etc.)

You can submit your refund request via email to support@packagepr.co or by calling our customer service team at 1-800-669-3751.

4. Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and credited back to your original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution.

5. Exceptions

We reserve the right to deny refund requests in the following cases:

• The refund request is made after the eligible refund period has expired
• The package was seized by customs due to prohibited items or incomplete/inaccurate customs documentation provided by you
• Items were restricted or prohibited items as defined in our Terms of Service
• Damage or loss occurred due to incorrect shipping information provided by you
• Services were used in violation of our Terms of Service

6. Contact Information

If you have any questions about our Refund Policy, please contact us at:

PackagePR.co
8 The Green, Suite B
Dover, DE 19901
Phone: 1-800-669-3751
Email: support@packagepr.co