Refund Policy

1. Membership Subscription Refunds

At PackagePR.co, we are committed to ensuring your satisfaction with our services. We offer a 30-day money-back guarantee on all new membership subscriptions.

If you are not completely satisfied with your membership within the first 30 days of your subscription, you may request a full refund by contacting our customer support team. No questions asked.

After the initial 30-day period has expired, we do not offer refunds on membership subscriptions for the remainder of the subscription term.

2. Shipping Service Refunds

For shipping services, our refund policy is as follows:

• Lost Packages: If your package is lost during transit, we will refund the shipping cost after an investigation is completed by our shipping partners, which typically takes 14-21 business days.
• Damaged Packages: If your package arrives damaged, you must notify us within 48 hours of delivery with photographic evidence of the damage. We will process a claim and may offer a full or partial refund for shipping costs based on the extent of the damage.
• Delayed Packages: While we strive to meet estimated delivery times, we do not offer refunds solely due to delivery delays unless specifically guaranteed as part of your membership tier.

3. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Your full name and account information
• Order or shipment number (if applicable)
• Reason for your refund request
• Any supporting documentation (photos, tracking information, etc.)

You can submit your refund request via email to support@packagepr.co or by calling our customer service team at 1-800-669-3751.

4. Refund Processing Time

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and credited back to your original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution.

5. Exceptions

We reserve the right to deny refund requests in the following cases:

• The refund request is made after the eligible refund period has expired
• The package was seized by customs due to prohibited items or incomplete/inaccurate customs documentation provided by you
• Damage or loss occurred due to incorrect shipping information provided by you
• Services were used in violation of our Terms of Service

6. Contact Information

If you have any questions about our Refund Policy, please contact us at:

PackagePR.co
8 The Green, Suite B
Dover, DE 19901
Phone: 1-800-669-3751
Email: support@packagepr.co